⭐Best Choice for this Online Schooling Era⭐

Refund, Returns and Exchange Policy

RETURN & EXCHANGE POLICY

All products purchased from HazirHazy.pk can be exchanged within 30 days only if: 



  • The item(s) is defective or has missing accessories, wrong order/article issue at the time of delivery.  

  • Customer must notify us within 3 days of delivery of order.


Product ordered online can be exchanged by sending us back. Tag/label must be intact at time of exchange online. 


Before opening your parcel make a clear video.


There are certain scenarios where it is difficult for us to consider exchanges. Such scenarios include, but are not limited to the following: 



  • Exchange request is made outside the specified time frame. 

  • Product colors may vary slightly due to the photographic lighting source or the screen, thus the product is not eligible for exchange for this particular reason.

  • Product is damaged because of use.

  • Product has been tampered. 

  • Anything is missing from the package including price tags, labels, original packing and order invoice.  

  • Do not accept the parcel if it’s damage or seal opened. HazirHay will not be responsible for such exchanges.

  • HazirHay doesn’t take responsibility for items purchased from any unauthorized sellers and individuals.


If you do not have video proof you will not be replace/refunded for lost or damaged items.

REFUND POLICY

Hazir Hay does not offer a “cash refund”.
Refund may only be issued on credit/debit card order(s) when the customer cancels the order, before Hazir Hay starts processing the shipment. Or if an article is found to be defective during Quality Control and being the only piece available, gets removed from the order.

ORDER CANCELLATION POLICY

Customer may cancel the order at any time before the order has been processed.
Hazir Hay has the right to cancel orders for reasons such as - item is out of stock, pricing errors, article found as defective in Quality Control or the credit/debit card payment declined by the issuing financial institution.

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