Refund, Returns and Exchange Policy

All products purchased from HazirHazy.pk can be exchanged within 30 days only if: 

• The item(s) is defective or has missing accessories, wrong order/article issue at the time of delivery.  


• Customer must notify us within 3 days of delivery of order.

Product ordered online can be exchanged by sending us back. Tag/label must be intact at time of exchange online. 

Before opening your parcel make a clear video.

There are certain scenarios where it is difficult for us to consider exchanges. Such scenarios include, but are not limited to the following: 

• Exchange request is made outside the specified time frame. 


• Product colors may vary slightly due to the photographic lighting source or the screen, thus the product is not eligible for exchange for this particular reason.


• Product is damaged because of use.


• Product has been tampered. 


• Anything is missing from the package including price tags, labels, original packing and order invoice.  


• Do not accept the parcel if it’s damage or seal opened. HazirHay will not be responsible for such exchanges.


• HazirHay doesn’t take responsibility for items purchased from any unauthorized sellers and individuals.

If you do not have video proof you will not be replace/refunded for lost or damaged items.