CASH ON DELIVERY (COD)

You can pay through Cash on Delivery (COD). Once all items you wish to purchase have been added to your cart, follow the steps below to pay with COD:

  • Click ‘Proceed to Checkout’.
  • Fill in the ‘Billing Information’ forms.
  • In the Payment Information form, select “Cash on Delivery”.
  • Click on “Confirm Now.” Note your Order Number which will be provided to you at the “Thank You” page.
  • Your package will be delivered via courier.
  • You’ll be asked for the required amount in cash at the time of the delivery and will be provided with a receipt along with your purchase.

There are no additional charges for Cash on Delivery orders except for Courier Charges.

The COD service is available all over Pakistan. COD is not available internationally.

In cases where multiple items are ordered, typically we ship all the items in one package. The payment for the order will always be in full at the time of delivery. Customers will be notified in case of any exceptions, and payments will be adjusted accordingly.

As per courier arrangements, the cost of shipping increases with the weight of the order. For international shipping rates, please see Shipping Policy.

Our delivery agents make two attempts to deliver a parcel. Kindly ensure that the mobile number, shipping address, postal code, and country are mentioned clearly while placing an order. On the second failed attempt, the item will be returned to us.

ORDER DELIVERY

Order delivery within city delivered in 24 hours and outside city takes 3-5 days, depending on the size and availability of the product. Orders are processed before 1 PM on a working day and are generally scheduled for delivery the following working day.

Timely delivery is subject to availability of stocks and payment authorizations. In certain cases, we might request for some form of payment verification or source in order to process the order.

In Pakistan: Free delivery on all orders worth PKR 998 or above. From July 27, 2021, a flat Delivery Fee of PKR 100 will be charged on each order worth PKR 997 or less.

For international orders: Shipping Charges depend on the delivery location and package weight. For international shipping rates, please see Shipping Policy.

Currently we are unable to ship to any PO Box, military, protected area/location. Please note that we are unable to publish all the restrictive measures imposed by the country of delivery as this is dependent on the country’s customs and restrictions.

Before making any purchase, we encourage you to check with your local customs on their regulations. You might want to ask about the restriction on:

Any limit on the quantity to import the items.
Any limit on the value to import the items.
Restrictions to the material that you are interested to purchase.
Tax and duties you need to incur for importing the items.
If, for some reason, there are items that cannot be imported into your choice of delivery destination, you might still be able to checkout and pay for the items to be delivered. In such cases, shipping charges incurred for delivery of the package to the intended delivery destination, and for the intended delivery destination to return the goods to hazirhay.pk will be borne by the buyer.

We typically ship all items in one order together. Customers will be notified in case of any exceptions and payments will be adjusted accordingly.

We ship all over Pakistan through our courier partners and internationally through DHL.

PAYMENTS

Following are the payment options available for your convenience:

Cash On Delivery (COD)
EasyPaisa
JazzCash

Yes. Our Cash On Delivery (COD) service enables you to do that.

No, you do not have to pay any additional tax on the order you place. All applicable taxes are included in the actual product price.

Only in certain cases where international orders are held by the local customs office, clearance charges are to be borne by the customer.

SHIPPING

We offer free shipping across Pakistan.

We offer free shipping across Pakistan. For international orders, shipping Charges depend on the delivery location and package weight. For international shipping rates, please see Shipping Policy.

All items available on our website are shipped both locally and internationally.

It normally takes us 8-10 working days to deliver international orders.

Typically, there are no additional charges. However on certain occasions where international orders are withheld by the local customs office, additional duties and taxes are to be borne by the customer.

We ship all over Pakistan through our courier partners TCS, and internationally through DHL. We only use express delivery and packages typically arrive with in city in 24 hours and outside city in 3-5 days.

PRICING

You will get to know the complete cost for your order at the checkout page. Upon requesting an item, you will receive a confirmation email with complete details for your order, including shipping charges.

Prices on our website are displayed in PKR.

Please note that the pricing policy differs for each delivery destination and country. Prices listed on the website are final for the purposes of online transaction. In case of divergence of prices in HazirHay, the prices at the given location will be deemed final.

All prices on the website are final but we provide Discount Coupons on different occasions.

RETURNS & EXCHANGE

Kindly read our Return & Exchange Policy to know the best ways to get issues resolved by our team.

HazirHay does not offer a return or “Money Back Guarantee” on purchased items. A refund occurs in the unlikely situation where a defective or an incorrect item is received by the customer. A refund will be processed only if the item sent back to HazirHay is not damaged by the buyer and has not been used. Please check our Return & Exchange Policy to know more.

If your purchase is faulty, defective, damaged, or does not match the original specifications for the product or is found to be not the same as you had actually purchased, you may notify us by filling the complaint form or calling at +92-(334)-378-33-02 . One of our representatives will make the best effort to facilitate you in the best way possible.

TECHNICAL PROBLEMS

Kindly take a screenshot of the page where you experience the error, or copy the error message and send it to WhatsApp Number +92-(334)-378-33-02 for further assistance.

We don’t provide any technical support, but please do reach out to us at our Contact Us Form or call us at +92-(334)-378-33-02 or WhatsApp us at +92-(334)-378-33-02.

Yes you can Contact us on WhatsApp Number +92-(334)-378-33-02 or Order on our Instagram or Facebook Page DM.

We support all modern browsers (Chrome/Firefox/Safari). Certain versions of Internet Explorer (IE 6 and below) may not be supported.

Yes, the product will be identical, however there maybe slight variances when it comes to the color.

OTHERS

All our products come with a unique product code/name. Simply enter the specific code/name in the search option available on the website and it will help you find the product of your choice. If you do not receive any results then Contact us on +92-(334)-378-33-02.

There is no minimum order quantity limit in terms of total order price.

Yes, You can contact us on +92-(334)-378-33-02.

In case of a complaint you can contact us, please fill the Concat us form or Call or WhatsApp us on +92-(334)-378-33-02. One of our customer service representatives will assist you on priority.

If a product runs out, it will either not be visible on the website or it will be marked as “Out of Stock”. In that case you can contact us on +92-(334)-378-33-02 by call or WhatsApp.

An “In Stock” product will always have an “Add to Cart” button on its page. If your desired size for a product is not present on the page, it means the size is out of stock.

If there is then Our Coupons will be available on Facebook post and Instagram Posts and on website Banners.